Communication Hacks: Tips To Communicate Better and Improve Your Relationships by Tony Spoker

Author:Tony Spoker [Spoker, Tony]
Language: eng
Format: mobi
Published: 2020-06-06T00:00:00+00:00

Chapter 7: Dealing with Difficult People

So, if you are this kind of person that has been pulled by difficult people into the endless vortex of frustration and ineffectiveness, these are the steps you can deal with them gracefully;

Step 1: Listen

Often, when someone is difficult, the truth is that we stop paying attention to what it is that is going on. We get irritated and lose hope in them. We decide what we think of them just so that our focus shifts to something else – because we want to avoid them and protect ourselves from them.

However, if you want to be effective at dealing with them, then you have to be very attentive when they are not doing well or are being hard-headed. Your best shot at making things better is seeking to have a clear understanding of the issue – including knowing the other person’s viewpoint. In most cases, the first thing that you need to do is simply listen. Listening alone can save the day.

When you listen, you set yourself up to hear what the real problem is, and you may even note that it is not the other person’s fault. The truth is that the problematic person might just start acting differently once they know that their concerns have been heard. Not everyone difficult becomes that way just for fun – it could be that there are real issues they are airing, and they need them to be addressed.

Step 2: Offer clear behavioral feedback

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